The ATACE AI Guest Service System answers guests instantly — across the in-room TV, phone and messaging — takes requests, books amenities and dispatches the right staff, around the clock and in any language.
Guests get instant, natural answers to anything — hotel info, local recommendations, service requests. Behind the scenes the AI turns each request into the right action: a housekeeping task, a booking, a PMS update, or a hand-off to a human when it matters.
One assistant across in-room TV, phone and messaging apps — consistent, branded, and context-aware.
Serves international guests naturally in their own language, day or night.
Turns "I'd like…" into real tasks: room service, housekeeping, maintenance, bookings and more.
Routes each task to the right team with priority and context, and tracks it to completion.
Answers from your real information — amenities, hours, policies, local guide — not guesswork.
See what guests ask for most, where demand spikes, and how service performance trends.
| Channels | In-room IPTV, phone/voice, and messaging (web & popular chat apps) |
| Languages | Multilingual conversational AI, configurable to your guest mix |
| Actions | Service requests, bookings, orders, maintenance tickets, PMS updates |
| Escalation | Rule-based & AI-judged hand-off to human staff with full context |
| Integrations | PMS, POS/room service, housekeeping, ATACE IPTV & DND/MUR panels |
| Deployment | Cloud or hybrid; brandable to your property |
See the AI Guest Service System handle real requests end-to-end for your property.
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